Shipping Policy

Spooled Up Performance invites you to shop with confidence. Our #1 goal is our customers complete satisfaction. If, for any reason, you are not satisfied with your purchase, just return the item within 30 days from the date it was received for an exchange, store credit, or credit depending on the products condition. (shipping and handling charges are not refundable.) See complete return policy below. 

Spooled Up Performance exclusively ships via UPS or Fedex on all orders considered non truck freight. Spooled Up Performance will only ship to the fifty U.S states which excludes all international destinations. In the event that you, the customer, places an order to an International address not listed above, Spooled Up Performance reserves the right to cancel your order and issue a full refund. 

Products may be directly shipped from the manufacturer. Spooled Up Performance will send an order status update with the products ETA by the next business day. If you need immediate availability please contact customer service at sales@spooledupperformance.com

How long will it take to receive my product? 

If the product is in-stock most orders are received within 3-6 business days from the shipment date depending on your location. Non-stock, special order and out of stock items may take 1-2 weeks to be received. Packages will not be delivered on the weekends (Saturday and Sunday) or on major holidays, this includes expedited services such as Next Day Air. All packages are shipped and delivered Monday through Friday.

Spooled Up Performance' Free Economy Ground shipping is available on online purchases totaling $99.00 or greater. This free shipping offer is good only to U.S addresses within the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. Free shipping is Ground. This offer does not apply to truck freight items or oversize items. Spooled Up Performance reserves the right to select the carrier of our choice for this free shipping promotion.

Spooled Up Performance CANNOT ship product directly to APO or FPO addresses because we utilize UPS (which does not ship to APO/FPO addresses). As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.

View Return Policy here.

Core credit returns will be accepted within 30 days of original purchase. After 30 days core credit refunds will be at the discretion of Spooled Up Performance. Core returns after 30 days will be issued Spooled Up Performance store credit only. 

To return your product core for credit, fill out the Return Form. Spooled Up Performance will email you with an RMA number and detailed return instructions. Please wait for shipment instructions before shipping any cores, many cores will be sent directly to the manufacturer.

Spooled Up Performance recommends using a carrier that provides package tracking to ensure your product gets back safely and quickly. You will not be reimbursed for shipping costs incurred in shipping the core. The credit card used for the purchase of the product giving rise to the core return will be credited with the core's original invoiced value after inspection.